SUPPORT TEAM ENGLISH · LEVEL 0
Score: 0/50
STARTER · A0–A1

SUPPORT TEAM
ENGLISH

Present Simple vs Present Continuous

55–65 minutes6 learnersvery simple grammarsupport vocabulary

🎯 Today’s idea

3 min

🔁 Usually

We answer tickets every day.

Мы отвечаем на тикеты каждый день.

▶ Now

We are checking your account now.

Мы сейчас проверяем ваш аккаунт.

💬 Support phrase

Let me check.

Сейчас проверю.

🧩 Grammar from zero

8 min
🔁 ОБЫЧНО

Present Simple = то, что мы делаем обычно.

I / we / you / theycheck
he / she / systemchecks

We answer tickets every day.

The system sends emails automatically.

usuallyevery dayoftenalways
▶ ПРЯМО СЕЙЧАС

Present Continuous = действие идёт сейчас.

Iamchecking
we / you / theyarechecking
he / she / systemischecking

We are checking the ticket now.

The system is loading.

nowright nowat the moment
Самая простая проверка: если можно добавить «каждый день / обычно» → Present Simple. Если можно добавить «прямо сейчас» → Present Continuous.
Teacher: пока не просите объяснять правила терминами. Сначала ученики только выбирают смысл: USUALLY или NOW.

🃏 Task 1 — Click to Flip Support Words

7 min
Active minimum: ticket, user, issue, account, reply, check, help, solve. Остальные достаточно узнавать.

🔁▶ Task 2 — Usually or Now?

5 min
Пример: “every day” → 🔁 USUALLY. “right now” → ▶ NOW.

🧠 Task 3 — am / is / are

5 min
Пример: I → am. He / she / system → is. We / you / they → are.

⚙️ Task 4 — Choose the right verb form

6 min
Пример: The system checks tickets every minute. / The system is checking this ticket now.

🧱 Task 5 — Build the sentence

7 min

Нажимайте на слова в правильном порядке.

Пример: “Мы сейчас проверяем тикет.” → We + are checking + the ticket + now.

💬 Task 6 — Support Chat

6 min
Идея: routine = Present Simple; live update = Present Continuous.

🖥 Task 7 — Support Dashboard

5 min
ROUTINE = обычный процесс. LIVE = то, что происходит сейчас.

🔍 Task 8 — Tiny Error Hunt

5 min
Проверка 1: he/she/system → checks/sends/helps. Проверка 2: now → am/is/are + -ing.

🗣 Task 9 — Six Speaking Cards

7 min

Каждый говорит 30 секунд по своей карточке. Можно смотреть на модель.

Student 1

What do you usually do first?

I usually open the ticket and check the user’s message.

Student 2

What are you doing now?

I am checking the user’s account now.

Student 3

What does the system do?

The system sends an email automatically.

Student 4

What is the user doing now?

The user is waiting for our reply.

Student 5

What does your team usually do?

We help users and solve simple issues.

Student 6

What is your team doing now?

We are working on an urgent ticket.

⏱ 00:30

📖 Task 10 — Read & Retell

6 min
Support Morning
Our support team answers tickets every day. Anna usually checks account issues. Mark replies to password questions. The system sends confirmation emails automatically. Right now, Anna is checking a user’s account. Mark is talking to another user. The system is loading slowly, so the team is waiting for an update.

Наша команда поддержки отвечает на тикеты каждый день. Анна обычно проверяет проблемы с аккаунтами. Марк отвечает на вопросы о паролях. Система автоматически отправляет письма-подтверждения. Прямо сейчас Анна проверяет аккаунт пользователя. Марк разговаривает с другим пользователем. Система загружается медленно, поэтому команда ждёт обновления.

Student 1

What does the team do every day?

Student 2

What does Anna usually do?

Student 3

What does Mark usually do?

Student 4

What is Anna doing now?

Student 5

What is Mark doing now?

Student 6

What is the system doing now?
Пересказ: используйте 3 предложения с Present Simple и 3 с Present Continuous.

🏁 Final Check

3 min

Present Simple

Say 2 things your support team usually does.

Present Continuous

Say 2 things happening right now.